Privacy Policy

vippro is committed to protecting the privacy and security of all personal information entrusted to us by our users. We recognize that privacy is a fundamental right, and we take our responsibility as a data custodian seriously.

This Privacy Policy applies to all personal data collected through the vippro website, mobile applications, customer support channels, and any other touchpoints where you interact with our services. It explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your personal information.

vippro operates as an international online betting platform serving Indonesian players. While we serve a primarily Indonesian audience, we are licensed and operated under an offshore jurisdiction. This Privacy Policy is designed to comply with applicable data protection regulations in our licensing jurisdiction while respecting the privacy expectations of our Indonesian user base.

The data controller responsible for your personal information is the legal entity operating the vippro platform, licensed under the applicable offshore jurisdiction.

For all privacy-related inquiries, data access requests, corrections, or deletion requests, please contact us at:

• Email: [email protected]
• Subject Line: Privacy / Data Protection Request
• Response Time: We aim to respond to all privacy inquiries within 7 business days.

vippro collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

3.1 Account Registration Information

When you create a vippro account, we collect:

• Full legal name (as it appears on your identity documents)
• Date of birth (to verify you are at least 21 years of age)
• Email address (for account communications and password recovery)
• Mobile phone number (for account security and notifications)
• Residential address (city, province, postal code)
• Username and encrypted password
• Preferred currency (Indonesian Rupiah by default)

3.2 Identity Verification (KYC) Information

To comply with anti-money laundering regulations and responsible gaming obligations, we collect:

• Government-issued photo identification (Indonesian KTP, passport, or driver's license)
• Proof of address documents (utility bills, bank statements, or official correspondence)
• Selfie photographs holding your identity document (for facial verification)
• Bank account details or e-wallet account information (to verify ownership of payment methods)

3.3 Financial Transaction Information

When you make deposits or withdrawals, we collect:

• Payment method details (bank name, account number, e-wallet ID)
• Transaction amounts, dates, and timestamps
• Transaction status and confirmation codes
• Payment processor reference numbers

We do not store full credit card numbers or CVV codes. Payment card data is tokenized and processed through PCI-DSS compliant payment processors.

3.4 Betting and Gaming Activity

To operate the platform, detect fraud, and fulfill responsible gaming obligations, we collect:

• Bet history (markets, odds, stake amounts, outcomes)
• Game play history (slots, live casino, other games)
• Win and loss records
• Bonus and promotion participation
• Session duration and frequency

3.5 Technical and Usage Data

When you access the vippro platform, we automatically collect:

• IP address and geolocation data
• Device information (type, model, operating system, browser)
• Log-in timestamps and session data
• Pages viewed, links clicked, and navigation patterns
• Referral source (how you arrived at vippro)
• Language and timezone settings

3.6 Communications

When you contact customer support or communicate with vippro, we collect:

• Live chat transcripts
• Email correspondence
• Phone call recordings (where legally permitted and with your consent)
• Feedback, complaints, and survey responses

vippro uses your personal information for the following legitimate business purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, and other platform features
• Calculating and crediting winnings, bonuses, and promotions
• Responding to customer support inquiries

4.2 Verification and Security

• Verifying your identity and age (ensuring you are 21 years or older)
• Preventing fraud, money laundering, and other illegal activities
• Detecting and blocking duplicate accounts, collusion, and bonus abuse
• Monitoring for unusual betting patterns or suspicious activity
• Protecting the security and integrity of the vippro platform

4.3 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Meeting licensing requirements in our operating jurisdiction
• Cooperating with law enforcement or regulatory investigations where legally required
• Maintaining records for audit and dispute resolution purposes

4.4 Responsible Gaming

• Monitoring gambling behavior for signs of problem gambling
• Implementing deposit limits, loss limits, and session time restrictions
• Enforcing self-exclusion and cooling-off periods
• Providing responsible gaming tools and resources

4.5 Marketing and Communication

• Sending promotional offers, bonuses, and special event notifications (with your consent)
• Providing personalized content and recommendations
• Conducting customer satisfaction surveys
• Sending important account notifications and platform updates

4.6 Platform Improvement

• Analyzing usage patterns to improve user experience
• Troubleshooting technical issues and optimizing performance
• Developing new features and services
• Conducting market research and statistical analysis

vippro does not sell your personal data to third parties. However, we may share your information with trusted service providers and partners under the following circumstances:

5.1 Payment Processors

We share necessary financial information with payment service providers (banks, e-wallet operators, payment gateways) to process your deposits and withdrawals. These providers include Indonesian banks such as BCA, BRI, BNI, Mandiri, and e-wallets such as OVO, DANA, GoPay, and ShopeePay.

5.2 Identity Verification Services

To comply with KYC requirements, we share identity documents with third-party verification services that perform automated and manual identity checks.

5.3 Fraud Prevention and Security

We share data with fraud detection platforms, anti-money laundering monitoring services, and cybersecurity providers to protect the platform and its users from fraudulent activity.

5.4 Game Providers

When you play casino games or slots, your game play data is shared with the respective game studio (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) to deliver the game content and calculate outcomes.

5.5 Analytics and Performance

We use analytics services to understand how users interact with vippro. These services collect anonymized or pseudonymized data to generate insights that help us improve the platform.

5.6 Legal Obligations

We may disclose personal information to law enforcement, regulatory authorities, or courts when legally required to do so, or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation or court order
• Protect the rights, property, or safety of vippro, our users, or the public
• Investigate suspected fraud, security breaches, or violations of our Terms and Conditions

5.7 Business Transfers

In the event of a merger, acquisition, or sale of all or part of vippro's business, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email and prominent notice on the platform.

vippro uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your actions and preferences (such as login status, language, and display settings) over time.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These enable core features like account login, session management, and secure transactions. You cannot disable these cookies without impairing platform functionality.
• Performance Cookies: Collect anonymized data about how users navigate the platform, which pages are most popular, and where errors occur. This helps us optimize performance.
• Functional Cookies: Remember your preferences (language, currency, timezone) to provide a personalized experience.
• Marketing Cookies: Track your activity across the vippro platform to deliver targeted promotional offers and measure the effectiveness of marketing campaigns. You can opt out of these cookies via your browser settings.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being set. Note that disabling essential cookies will prevent you from using key features of the vippro platform.

vippro employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Firewalls and Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems that monitor for suspicious activity 24/7.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. All employees sign confidentiality agreements.
• Password Hashing: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address vulnerabilities.
• Payment Data Tokenization: Credit card and payment information is tokenized and processed through PCI-DSS compliant third-party processors. We do not store full card details on our servers.

While we implement robust security measures, no online system is entirely immune from security risks. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. If you suspect unauthorized access to your account, contact us immediately at [email protected].

vippro retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Active Accounts

While your account remains active, we retain all personal data, transaction history, and betting records to provide ongoing services and ensure account continuity.

8.2 Inactive Accounts

If you do not log in to your vippro account for 24 consecutive months, your account will be classified as inactive. Inactive accounts may be subject to account closure and data deletion after providing 30 days' notice to your registered email address.

8.3 Closed Accounts

When you voluntarily close your account, we will retain certain information for a minimum of 5 years to comply with legal, regulatory, and audit requirements. This includes identity documents, transaction records, and betting history. After the mandatory retention period expires, your data will be securely deleted.

8.4 Legal Retention Requirements

In some cases, we may be required to retain data for longer periods to comply with anti-money laundering regulations, tax laws, or to respond to legal proceedings. Where a longer retention period is legally required, we will retain your data only for as long as necessary to meet that obligation.

vippro respects your rights regarding your personal data. Depending on your jurisdiction, you may have the following rights:

9.1 Right to Access

You have the right to request a copy of the personal data we hold about you. To request your data, contact us at [email protected] with the subject line "Data Access Request". We will provide your data in a commonly used electronic format within 30 days.

9.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. Most information can be updated directly in your account settings. For changes that require verification (such as name or date of birth), contact customer support.

9.3 Right to Deletion

You have the right to request deletion of your personal data, subject to certain exceptions. We may retain data where legally required (e.g., for anti-money laundering compliance, audit trails, or dispute resolution). To request deletion, contact us at [email protected].

9.4 Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal data. For example, if you contest the accuracy of your data or object to our processing, you may request restriction while we verify or address your concerns.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email or by adjusting your account settings.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred prior to withdrawal.

9.8 Right to Lodge a Complaint

If you believe vippro has not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in our licensing jurisdiction.

vippro's services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information and permanently close the account. No refunds will be issued for accounts found to belong to underage users.

Parents or guardians who believe their child has registered on vippro should contact us immediately at [email protected] with the subject line "Underage Account Report" so we can take appropriate action.

vippro operates as an international platform. Your personal data may be transferred to, stored, and processed in countries outside of Indonesia, including in the jurisdiction where vippro is licensed and where our servers and third-party service providers are located.

When we transfer data internationally, we take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. These measures may include:

• Using data processing agreements that incorporate standard contractual clauses approved by relevant authorities
• Ensuring that service providers maintain adequate data protection standards
• Implementing technical and organizational safeguards to protect data during transfer

By using the vippro platform, you acknowledge and consent to the international transfer of your personal data as described in this section.

vippro reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features.

Material changes to this Privacy Policy will be communicated to users via:

• Email notification to your registered email address
• Prominent notice on the vippro homepage
• In-platform notification upon your next login

We will provide at least 14 days' notice before any material changes take effect. Your continued use of the platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or vippro's data practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Protection Request
• Live Chat: Available 24/7 via the vippro platform
• Response Time: We aim to respond to all privacy-related inquiries within 7 business days

For urgent privacy concerns or suspected data breaches, please mark your communication as "URGENT" in the subject line. Our data protection team will prioritize your inquiry and respond as quickly as possible.